A wave of scorching temperatures has descended upon the service territory, with highs surpassing 90 degrees and humidity making it feel like 100. This has led to increased demands on air conditioners, which are working in overdrive to cool homes, resulting in elevated energy consumption and higher electric bills.
Cooling Devices Running Overtime
Paul Pratt, Customer Services & Marketing Director, emphasized the impact of the hot weather, stating, “Extremely hot, summer weather can send your cooling devices into overtime — causing your energy usage and electric bill to go up.” Pratt noted, “SWEPCO wants to help our customers by sharing simple steps to save energy and money.”
Energy-Saving Tips
As temperatures soar, customers are encouraged to follow a few simple strategies to reduce energy use and expenses:
- Adjust thermostats slightly higher, particularly when no one is home.
- Avoid using heat-generating appliances like ovens and dryers during peak daytime heat.
- Block out heat by keeping windows covered during the day, especially those facing south.
- Ensure ceiling fans are turning counterclockwise to push cooler air down.
- Unplug appliances and electronics that are not in use.
Additionally, SWEPCO advises customers to visit their website for potential incentives and personalized energy usage strategies. The energy dashboard offers recommendations tailored to individual needs.
Assistance and Payment Options
Pratt also acknowledged the challenges of unexpectedly high bills, stating, “We know it's difficult when your amount due is more than you're expecting. We have ways to help and want to make sure our customers are aware.”
Several options are available for customers seeking assistance:
- Enroll in SWEPCO’s AMP (Average Monthly Payment) Plan. This plan evens out payments throughout the year, mitigating seasonal usage spikes and providing more predictable billing by adjusting on a 12-month rolling average.
- Consider establishing a payment plan if you need to catch up on overdue bills. SWEPCO representatives can provide detailed assistance tailored to individual situations.
- For low-income households, SWEPCO offers utility bill assistance and access to the Low-Income Home Energy Assistance Program (LIHEAP) through its affordability tool. A brief survey helps identify available support.
- To prevent service disconnection for a friend or relative, the Third-Party Notification program is available. This free service can be valuable, particularly for those who are elderly or ill, by notifying a third party before disconnection occurs.
