Mitsubishi Electric Corporation - Experts & Thought Leaders

Mitsubishi Electric and PACAIR have agreed on a new contract that extends the relationship between the two companies to over 20 years. Director and Founder, Nigel Palmer, set up the company in 2003 and has since expanded PACAIR to include branch offices in Birmingham and Wigan to offer a nationwide service for customers. “Our relationship with PACAIR has grown stronger over the past 20-years, and throughout that time, Nigel and his team have consistently delivered the highest levels of professionalism and support,” explained Andy Hart, Commercial Products Sales Director for Mitsubishi Electric. Range of commercial Mitsubishi Electric products Hart added: “Changes to refrigerants and new products mean that the world of HVAC is changing rapidly, so customers need a reliable and trusted partner. PACAIR offers its customers dedicated technical support and expertise across our commercial line-up, which is a fundamental reason why we are delighted to have them alongside our own brand.” PACAIR became Mitsubishi Electric’s only Applied Project Specialist (APS) in 2021, helping to create a real market differentiator and bringing added value for Mitsubishi Electric. APS status means that PACAIR is able to offer customers a full HVAC service right across the range of commercial Mitsubishi Electric products, bringing its own technical design expertise and support services for customers. Deliver sustainable HVAC solutions “At PACAIR, we have always sought to deliver a true customer-focused approach, which has really helped us stand out in the market,” added PACAIR Director, Nigel Palmer. “This new agreement with Mitsubishi Electric reinforces the strength of that relationship and demonstrates our shared commitment to deliver sustainable HVAC solutions that help our clients navigate changes in both legislation and the market." “We will continue to work closely together to drive innovation and excellence, combining Mitsubishi Electric’s quality with PACAIR’s technical expertise and support as we work towards a more sustainable future for the built environment.”

Mitsubishi Electric Building Solutions Corporation announced the introduction of KEGMIL, a cloud-based platform developed by the Singapore-based startup FTV LABS PTE. LTD.  to improve the management of field services for elevator and escalator maintenance in overseas markets. KEGMIL will be launched in Singapore in October 2025, with the aim of expanding its deployment primarily across Southeast Asia and eventually to other regions. In today’s world, maintenance services for elevators and escalators have become increasingly important as a means of ensuring user safety and meeting the growing demands for convenience and comfort. Inefficient work processes At the same time, workforce aging and inefficient work processes are emerging as major issues. Introducing KEGMIL into elevator maintenance field services will allow MEBS to improve efficiency by allowing everything from work instructions and progress confirmation to rapid dispatch of maintenance workers be completed through the KEGMIL app. Specifically, during the pre-introduction verification, Mitsubishi obtained confirmation that the amounts of work involved in creating maintenance worker assignment plans and maintenance worker work reports could be reduced by approximately 90% and 50%, respectively. In the future, together with M’s BRIDGE, which enables remote monitoring and inspection, MEBS will enhance the efficiency of its comprehensive maintenance services and promote the provision of consistent and high-quality field services. Key features Main features of the KEGMIL system are: Improves work quality and efficiency through clarification of work items and content. Work procedures for each product can be standardized using the workflow and checklist creation functions. Task-specific clarification ensures consistent work quality. Work efficiency is enhanced by centrally managing the necessary procedures, inspection items, and other related materials for each operation and making them available via a mobile app. Work instructions can be configured not only for each product, but also for each site and unit according to their respective specifications, enabling detailed work guidance. Efficient maintenance worker allocation and precise work orders minimize downtime and enable rapid recovery. Monitoring the progress of workers’ tasks periodically and combining this with GPS location data facilitates rapid dispatching of workers in response to emergencies such as equipment failures. The use of checklists makes it possible to provide precise work instructions according to the elevator's condition and facilitates early recovery. Digitizing work completion reports and signatures on mobile devices streamlines manual work allows the system to be used for emergency response work. Centralized management of work orders, work checklists, and work reports on mobile devices facilitates the automatic generation of electronic reports—complete with signatures—in the designated format upon the completion of each work assignment, eliminating the need to return to the office between assignments. Attaching photos and videos to reports allows work to be executed accurately even by personnel not directly responsible for the unit in question during emergencies. Increasing demands for user safety The importance of providing maintenance services that satisfy these demands is also growing Elevators and escalators, which support mobility worldwide as part of the social infrastructure, are subject to increasing demands with each passing year with regard to user safety, convenience, and comfort. Consequently, the importance of providing maintenance services that satisfy these demands is also growing. Meanwhile, many countries around the world are facing the same challenge as Japan of securing a sustainable workforce as the working population continues to age, and in addition to securing human resources, improving maintenance efficiency and proceeding with DX have become urgent priorities. Field service sector However, in the field service sector for elevators and escalators, much of the recordkeeping and management still relies on paper and manual processes, and much of the data acquired in the field has to be manually input into multiple systems at the office, which results in all kinds of inefficient business processes. The introduction of the KEGMIL platform into the elevator and escalator maintenance field services makes it possible to complete a wide range of procedures entirely on the app, including clear work instructions using checklists and photographs, real-time progress confirmation of various work tasks, emergency dispatch of maintenance workers using GPS location data, and digital signatures. Together with the digital transformation (DX) of the maintenance operations, Mitsubishi will continue to develop the global remote-maintenance service M's BRIDGE, which enables continuous monitoring, inspection, and data analysis of elevators. This will enhance the overall efficiency of the maintenance services and achieve uniform and high-quality field services. multiple software applications KEGMIL is a cloud-based Field Service Management platform provided by FTV LABS that promotes operational efficiency through the digitization of on-site work in the mechanical & electrical engineering sector, as well as specialized fields such as medical equipment servicing. By digitizing business records, work reports, schedule management, and other tasks that were previously scattered across paper media and multiple software applications and centralizing their management within the KEGMIL app, these operations can be performed more smoothly and efficiently. In addition, by making it possible to instantly verify consistent work processes on mobile devices at the worksite—including the preparation of work procedures, items, and checklists, as well as viewing related documents such as drawings—KEGMIL reduces manual work time and labor while simultaneously achieving uniform work quality. Future Development By centralizing maintenance service information that was previously managed on paper or across disparate systems, KEGMIL will make use of field data accumulated through AI, machine learning, IoT, and IoE to optimize the allocation of maintenance workers, which is currently handled independently in each region, and to globally standardize recovery work operations. Through this, MEBS is aiming to provide consistent and even higher quality field services and realize advanced operations in the global market. 

Berkshire-based mechanical and electrical engineering firm, Campbell West, has completed a major transformation at Hertfordshire University in Hatfield. The five-month project formed part of a wider renovation project by Carmelcrest at the University’s School of Creative Arts. The works included a complete overhaul of the building’s heating, ventilation, and air-conditioning (HVAC) infrastructure, as well as the refurbishment of the male, female, and disabled WC facilities. Air quality and comfort Commenting on the project, Steven Campbell, co-founder and director of Campbell West, said: “We are proud to have been able to play a key role in such a major refurbishment project for Hertfordshire University." "The transformation is significant and will make a big impact on the functionality of the space, the air quality, and comfort for the students and staff using the building.” Climate control across multiple zones Mitsubishi VRV system, comprising 23 fan coil units, was installed to provide effective climate control The HVAC solution provided by Campbell West was extensive and included the installation of three Swegon air handling units, to ensure efficient ventilation and air quality throughout the building. In addition, a Mitsubishi VRV system comprising 23 fan coil units was installed to provide effective climate control across multiple zones. Final outcome of the project Michael Timmons, project manager at Campbell West who took the lead on the Hertfordshire University project, added: “We are really pleased with the final outcome of this project, which has delivered much improved facilities for those using the space." "Our success is down to the commitment and expertise of our team, and ability to co-ordinate effectively with the multiple trades working on the project.” Campbell West industrial buildings Campbell West was originally founded in 2017 by Steven Campbell and Daniel West, who met while working together as apprentices.   With an initial focus on the healthcare sector, the company has expanded its reach to other industries including local government, education settings, data centers, workspaces and industrial buildings, plus large residential projects.