Addressing the changing times and needs of their customers, SACMI USA has adopted OverIT’s Augmented Collaboration product to enhance their dispatching of technicians for maintenance work orders in the USA, as well as provide real-time support in a virtual setting.
SACMI USA will improve their service managers’ processes for assigning work orders, thanks to SPACE1’s scheduling tool, which considers the skills and availability of field technicians.
AR remote collaboration features
SACMI USA is also completing repairs and work order resolutions quicker than previously
SPACE1 also allows SACMI USA resources to start a collaboration call with a remote expert through video and audio streaming or to speak and assist an end customer. The limitations of distance or proximity no longer hold back customer support due to the Augmented Reality remote collaboration features provided by the tool.
By using SPACE1, SACMI USA is planning to reduce machine downtime by providing remote assistance to troubleshoot machinery concerns with their end customers. In addition to ensuring a high-quality customer experience, SACMI USA is also completing repairs and work order resolutions quicker than previously.
Immersive remote collaboration
“We have innovated with the times,” says Luca Berrone, General Manager at SACMI USA Group, adding “Travel and onsite visit restrictions have made providing maintenance for our customers challenging; in addition, we needed a better way to dispatch our technicians."
He continues, "SPACE1 by OverIT filled both those needs, offering us an immersive remote collaboration tool, as well as an intuitive and efficient way to assign work orders, collect data, and support customers faster and safer than before.”
